We strive to keep our customers happy and take complaints about our service very seriously. If you have a matter you wish to discuss, please contact our office and we will put you through to someone who can work to resolve your concern in a timely matter.
03 9559 3333
HWA Insurance Brokers conforms to the requirements of the General Insurance Code of Practice.
If your complaint cannot be resolved to your satisfaction, you have the right to refer the matter to Financial Ombudsman Service (FOS). They may be contacted:
By post to:
Financial Ombudsman Service Limited (FOS)
GPO Box 3
Melbourne VIC 3001
Toll Free: 1300 780 808
If you require further information about any of these procedures, please contact our office during business hours.